Privacy Policy

Effective Date: July 3, 2026

At Cocoa & Co. Luxury Chocolate Fountain & Event Hire, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or contact us about our services.

1. Information We Collect

When you use our website or contact us, we may collect:

Your name
Email address
Telephone number
Event details (date, venue, guest numbers, requirements)
Billing and delivery information
Any information you provide through enquiry or booking forms

We may also automatically collect:

IP address
Browser type
Device information
Pages visited
Website usage statistics
Cookies and similar technologies used to improve your browsing experience.

2. How We Use Your Information

We use your information to:

Respond to enquiries
Prepare quotations
Confirm bookings
Deliver our event hire services
Communicate before and after your event
Improve our website and customer experience
Send promotional offers (only where permitted or with your consent)
Meet legal and accounting obligations.

3. Cookies

Our website uses cookies to:

Remember your preferences
Improve website performance
Analyse visitor behaviour
Help us understand how visitors use our website

You can disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

4. Sharing Your Information

We never sell your personal information.

We may share your information with trusted third-party providers who help us operate our business, including:

Website hosting providers
Payment processors
Email service providers
Analytics providers
Professional advisers where required

These providers only receive the information necessary to perform their services.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While no online system can guarantee complete security, we continuously work to protect the information you provide.

6. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Complete bookings
Maintain business records
Meet legal and tax obligations

When information is no longer required, it is securely deleted or anonymised.

7. Marketing Communications

If you subscribe to our newsletter or request updates, we may occasionally send information about:

New products
Seasonal offers
Wedding and event inspiration
Company news

You may unsubscribe at any time using the link included in our emails.

8. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict certain processing activities
Withdraw consent where applicable
Object to marketing communications

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our services are intended for adults arranging weddings, parties, and corporate events.

We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The latest version will always be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through our website’s contact page or using the contact details provided on the website.

Cocoa & Co. Luxury Chocolate Fountain & Event Hire
Website: https://macaocacao.com/